Thank you for shopping with us! We strive to ensure that all of our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help. This Returns & Refunds Policy outlines our procedures for returns and refunds.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
- Timeframe: Returns must be initiated within 30 days of the date you received the item.
- Proof of Purchase: You must provide a receipt or proof of purchase to process the return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Personalized or custom-made items
- Perishable goods
- Health and personal care items
Return Process
To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at support@comfortcraft.co.uk or +44 7500 196093 to request a return authorization.
- Package the Item: Securely package the item in its original packaging, including any accessories, manuals, and other items that came with it.
- Return Shipping: Send the item to the address provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance to ensure that the item is returned safely.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear on your account.
Exchanges
If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. Exchanges are subject to product availability.
Shipping Costs
Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to our error or a defective product. In such cases, we will provide a prepaid return shipping label.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number]. We will arrange for a replacement or provide a full refund, including any shipping costs incurred.
Contact Information
For any questions regarding returns and refunds, please contact our customer service team:
- Email: support@comfortcraft.co.uk
- Phone: +44 7500 196093
- Address: Ravensthorpe Mills, Calder Rd, Dewsbury, United Kingdom, WF 13 3JS
Changes to This Policy
We reserve the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on our website and will apply to all purchases made after the effective date of the updated policy.
Thank you for shopping with us! We appreciate your business and are committed to ensuring your satisfaction.